To link to your external account:
- Go to the Home page of your app and scroll down to the Accounts section
- Click on the + icon on the upper right
If you can't find your banking institution in the list, tap on the magnifying glass 🔍 on the upper right and you'll be able to search for it.
We use Plaid, a third-party data provider, to link external accounts to Empower. If you aren't able to find your bank in the search function, that means that the account is not currently available to be linked. However, this list keeps changing, so you can try again at a later time.
Here are some tips:
- Ensure that your login credentials (username and password) are correct
- Ensure that the permissions in your external account allow you to connect to external institutions. You may need to contact your bank to change your security settings.