For transferring money in and out of your Empower account, you can either:
1) Link your external institution to the Empower app, then initiate an in-app. The transfer from Empower to your linked account will take 1-2 business days if you initiate it in-app:
- Link your account on your Account tab
- Go to the Home tab, and tap on the transfer button on the upper right of the account you'd like to transfer to/from (Click here from your mobile device to navigate directly to the transfer page in your app.)
- Type in the amount you'd like to transfer
- Select the accounts you'd like to transfer to and from. The "To" account is pre-populated, but you can change this to the account of your choice.
- Select "Start transfer"
2) Initiate the transfer from the external institution (this typically takes around 3-4 business days) by:
- Providing your Empower account and routing number** (Tap here from your mobile device to find your account and routing numbers in the app.)
- Linking your Empower account using your phone number and passcode. You'll find us under Empower.me.
Internal transfers made between your Empower accounts will be available immediately.
External transfers, depending on when you initiated them, take 3-4 business days after the transaction date to become available in your account. The transactions will post on your account at 7 am PST on the day of availability.
**Please make sure to use the routing number provided in the app. nbkc has a different routing number on their website and using the incorrect routing number will prevent the transfer from getting to your account.
At this time, we do not support incoming and outgoing wire transfers.