On occasion, we may need some additional information to set up your account. If this is the case, you should see the request in your app. Once you submit it there, the manual review process can take about 3 business days.
Typically, we request two items in this process. Here are the items that we can accept:
A valid ID to verify your identity:
- U.S. passport
- Driver's license
- State ID
- U.S. Armed Forces ID (with photo)
A current proof of address document dated in the past 60 days with your name and address on your profile:
- Paystub
- Utility bill (water, gas, electric, or cable)
- Lease agreement
- Automobile registration