You will receive an email invitation from us to open a new bank account with our new partner bank.
You will be able to use your existing account with Evolve Bank & Trust until April 30, 2020 while you set up your new account with nbkc bank. Once your new account is set up with nbkc bank, you will get a new account and routing number and a new debit card. You will receive your new debit card in 7-9 business days. You can then update any bills and direct deposits to reflect the updated account information.
Also, you will be able to transfer your money from your old Empower accounts to your new ones. This transfer process will take 1-2 business days. We recommend that you wait until you receive your new debit card before making the transfer because you cannot use your current card to access the funds on the new account.
Check out the steps below 👇
Step 1: Tap on the "Changes to your bank account" banner to start the process
Step 2: Confirm your information and answer any questions presented to open the accounts
Step 3: Select whether you want to open an AutoSave and/or Checking account
Step 4: If you're opening a checking account, wait to receive and activate your debit card. In the meantime, your old accounts are still active and can be found in the 'Accounts' section on your Home tab.
Once you receive your debit card in the mail, proceed with the following steps:
Step 5: Transfer your money by tapping on the banner to start. Complete the flow by tapping on the 'Transfer' button and following the instructions. Your old accounts will be under "Empower (Closing 5/1)".
Step 6: Update any recurring payments to your new account and debit card numbers.